Frequently Asked Questions
Everything you need to know about upgrading your home with Access Denied.
What is the typical shipping timeframe for furniture orders?
Most in-stock home decor and furniture items are processed within 2-3 business days. Delivery typically takes 5-10 business days depending on your location and the size of the item.
Do you offer white-glove delivery services?
Yes, for oversized furniture pieces, we offer a premium white-glove delivery service which includes room-of-choice placement, assembly, and removal of all packaging materials.
What is your return policy for home goods?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and final sale items are not eligible for return unless they arrive damaged.
Are your wood products sustainably sourced?
At Access Denied, we prioritize the environment. 90% of our wooden furniture collection is crafted from FSC-certified timber or reclaimed wood sources.
How can I track my order status?
Once your order ships, you will receive an email confirmation with a tracking link. You can also log into your account dashboard to view real-time updates on your delivery.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Affirm for larger home investments.